Because GuestHouse hotels live in Britain's most loved cities, most people arrive by train. As no one enjoys starting their holiday with a luggage carry through town, GuestHouse meet you at the station and take their luggage back to the hotel. This means their guests can start exploring straight away.
Free Ice cream
LUX* Resorts & Hotels
What's a holiday without ice cream? We took LUX* from only serving ice cream as an after dinner dessert, to every resort designing their own hut/bike/car to hand out their homemade ice cream, free of charge. With island inspired flavours like chilli and pineapple, as well as the classics and all the toppings, the 'ici' branded ice cream (meaning 'here' in french) quickly became something to write home about.
How many miles
We came up with this idea while standing in a meadow at Coworth Park, and wondering in what direction were the other Dorchester Collection hotels. Based on an old English village sign – there is one sign in each hotel's brand colour, the central post is in Dorchester Collection black. The sign shows guests (and the team) you how many miles away each hotel is.
The Beach Club
With locations as prestigious as Carlton Cannes, we know guests love memories and keep-sakes to take home. For the Beach Club we came up a branded beach tennis set so guests can play whilst they're there, but also give them something to take on their next adventure.
Friends equals pizza
With Serata Hall being your 'neighbourhood bar', we were asked to come up with an idea for friends in the local area. We created a small metal keyring that was discrete and beautiful enough to be placed on your keys. If you flash the keyring at the door, it's cheap pizza all round.
How to launch a new product with a bang – get your message hand painted on a 20m x 12m high wall in the middle of Shoreditch. Our brand for AYEM was all about getting the protein you need in the morning to keep you feeling on top of your game.
LUX* Resorts & Hotels
We took LUX* from offering guests expensive, imported bottled waters – to water that was collected from the ocean, desalinated, purified and put into reusable glass bottles. Named 'Dance' and 'Earth', the sparkling and still water they produced is offered to guests throughout their stay. An all round better choice for the planet, saving 170,000 plastic bottles of water and many air miles, a year.
A new Shack
Shake Shack were opening their first UK site in the centre of Covent Garden. We wanted to do 'hoarding' a little differently. So, in the early of hours we sent a crew of undercover helpers to go down and stealthily fly-poster the spot. With the help of illustrator Rich Fairhead we revealed the next big show: Shake Shack were coming to town.
It's in the bag
We wanted to do something slightly different for Dishoom's delivery packaging. With only 25 items on their menu (they set their standards high), we decided to list them all on the bag. As well as acting as a takeaway menu, it meant the team could cross off items as they left the kitchen.
We were asked to help launch GuestHouse to the masses. A new brand which was then, two new hotels. We created 24hrs of Happiness. Their family of wonder-filled, happy hotels are all about creating experiences that raise smiles. Our idea to celebrate was, for one day only, we made every hour happy hour. That’s 24 giveaways for 24 Hours of Happiness.
A one off
Our brand for Shrewsbury showcases all the one-offs in Shrewsbury – a one-of-a-kind town that can’t be copied. We created ‘A Shrewsbury One-Off Since…’ stamp so shopkeepers and businesses can celebrate their own one-offs and promote their businesses too.
La Dolce Vita
Hotel Eden Rome
In honour of the old school Italian Apertivo hour, we curated and designed a vinyl record for Hotel Eden – featuring cocktail music from the 20's to the 80s. Used as gifts or sold as merchandise, guests staying at Dorchester Collection often pick one up as a gift for friends and family.
This is Mauritius
You can't find a guidebook to Mauritius, it doesn't exist – It's because most people travel to Mauritius to fly and flop. We encouraged Salt guests to leave the hotel and explore the island. Curated with, and by locals, the Salt guide listed only authentic experiences, all while respecting the places that the residents needed to keep to themselves.
Local produce was very important to Michelin star chef, John Campbell, when he first set up The Woodspeen. What started off as a chat over the fence with a Christmas tree farmer, turned into a local food swap event. It was used as a friendly and down to earth way to get to know locals, swap produce and find out what was being produced in the gardens and farms in the area.
LUX* Resorts & Hotels
This started as an idea to replace the traditional hotel brochure – A magazine that celebrated the LUX* locations, rather than the hotels themselves. From articles on various uses of a coconut and celebrating Holi, to recipes for local dishes and events in the area. Written by journalists, chefs and the team, with visuals by a variety of photographers and illustrators, the magazine was coffee table ready.
Opening a new site? Struggling to fill your Instagram squares? Need a burst of creativity? We make ideas happen. Beautifully and brilliantly.
- One-off creative sprints
- 12 month calendar of ideas
- Employer branding and Internal initiatives
- Brand extension and activation
- Campaigns and product launch
- Guest journey
- Event concepts
- Restaurant concepts
- Brand collaboration ideas
- Customer loyalty
- Gorilla tactics
Launching something new
Whether you’re opening a new hotel, restaurant, bar, or bringing a new product to the market, we can help with creative ways to get the message out as you launch. No more timid launches or bland press releases with nothing to write home about, we can put some creative energy into thinking up something memorable.
Content for social
Keeping all your social feeds moving is hard work. Keeping them on-brand, interesting and engaging adds to your woes. We can help inspire those creative lulls and come up with content plan and directory which will present themes and ideas to help inspire and direct you when you need. The directory will guide you on design too. Think photography styles, storyboard ideas and design templates to pull up and edit.
Ideas for the year
You have a brand but you need to stay active throughout the year. We can help bank all the ideas so you have a plan ready to go. It could be brand activations, operational improvements for your customers to remember, inspiration for events and programming, or extending your brand away from your day to day. Let us do the thinking for you.
Experiences are everything – And every experience needs a plan. The unique and memorable moments that your guests and customers remember rarely happen by accident. Most are the result of hours of planning and we can help you meticulously plan every move. We can work together to produce a guest journey blueprint that will bring your brand values to life in a tangible way, creating pieces, operational ideas and signature moments that guests will remember you for.